General Terms and Conditions – Consumers

1. Introductory provisions

1.1. These general terms and conditions (hereinafter referred to as ” GTC “) of the company HAGRO ORAVA sro , with its registered office at Párnica 297, Párnica 026 01, Company ID: 53 817 362, registered in the Commercial Register of the District Court in Žilina, section: Sro, file no. 77362/L (hereinafter referred to as ” the Company “) govern the rights and obligations of the Company and each natural person – consumer (hereinafter referred to as ” the Customer “), with whom the Company has concluded:

1.1.1. a purchase agreement, the subject of which is the sale and delivery of the Tarpaulin Hall (hereinafter referred to as the ” Purchase Agreement “) specified in the order without assembly (hereinafter referred to as the ” Order “); or

1.1.2. a contract for work, the subject of which is the delivery and installation of a tarpaulin hall (hereinafter referred to as the ” Contract for Work “).

1.2. These GTC apply to every Purchase Agreement and Contract for Work concluded remotely as well as at the Company’s premises. These GTC apply exclusively to the legal relations between the Company and the Customer, who is a consumer.

1.3. Through these GTC, the Company fulfills its information obligations towards Customers – consumers arising mainly from Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended (hereinafter referred to as the ” Consumer Protection Act “) and Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the ” Civil Code “).

1.4. If the Customer is not interested in the installation of the tarpaulin hall, he concludes a Purchase Agreement with the Company. If the Customer is interested in the delivery and installation of the tarpaulin hall, he concludes a Work Agreement with the Company.

1.5. The Company’s contact details are as follows:

E-mail: hagro@hagroshelters.com
Phone: +421 904 687 065

2. Subject matter of contracts and method of concluding contracts

2.1. The subject of the Purchase Agreement is the Company’s obligation to deliver to the Customer the tarpaulin hall specified in the binding Order (hereinafter referred to as the ” Tarpaulin Hall “) and to transfer to the Customer the ownership right to the Tarpaulin Hall, and the Customer’s obligation to take over the Tarpaulin Hall and pay the Company the purchase price specified in the Order (hereinafter referred to as the ” Purchase Price “).

2.2. The tarpaulin halls offered by the Company may be manufactured to order or may be standard models available from stock. The Customer acknowledges that, depending on whether it is a tarpaulin hall to order or a tarpaulin hall from stock, different conditions, rights and obligations of the contracting parties apply to the contractual relationship, in particular with regard to the conditions for cancelling the Order, termination fees, payment terms, delivery times and other related provisions of these GTC.

2.3. The sail hall consists of:

steel structure with galvanized surface treatment;
PVC tarpaulins according to the selected weight and color;
connecting and tensioning material; and
anchoring system according to the type of anchoring surface selected.

2.4. PVC tarpaulins are supplied in various weights and colours. The weight deviation may be approximately ± 5%, while the colours may show minor colour variations within the production tolerances.

2.5. The delivery of the Tarpaulin Hall includes:

assembly manual, which specifies the technical data of the Tarpaulin Hall;
operating instructions; and
manual for operating the hand winch (if the winch is part of the Tarpaulin Hall’s equipment). The Tarpaulin Hall does not include electrical or plumbing.

2.6. The Company undertakes, within the framework of the Purchase Agreement, to deliver the Tarpaulin Hall to the Customer at the delivery location specified in the Order.

2.7. The subject of the Contract for Work is the Company’s obligation to deliver the Tarpaulin Hall to the Customer and to perform its assembly and the Customer’s obligation to pay the Company the price for the delivery and installation of the Tarpaulin Hall (hereinafter referred to as the ” Price of Work “) under the conditions agreed in these GTC.

2.8. The customer can request a price quote for the Tarpaulin Hall in the following ways:

2.8.1. through the configurator available on the website www.hagro.sk (hereinafter referred to as the ” Website “);

2.8.2. by phone at + 421 904 834 021;

2.8.3. by electronic mail to the e-mail address hagro@hagroshelters.com ;

2.8.4. in person at the Company’s premises.

2.9. When creating a request for a quote in any way, the Customer is obliged to provide the following data:

name, surname or business name;
address, place of business or registered office;
ID number, VAT ID number in case of VAT payer,
the email address to which the Company will send the price quote and subsequently the invoice;
type, dimensions and color of the Tarpaulin Hall;
place of delivery;
the required delivery date of the Tarpaulin Hall;
telephone number (optional); and
information about whether the Customer is also interested in the installation of a Tarpaulin Hall.

2.10. The Company will prepare the Order without undue delay, but no later than 3 business days from the date of provision of all data specified in Article 2.9 of these GTC and send it to the Customer to his e-mail address.

2.11. The Purchase Agreement or Contract for Work is validly concluded upon delivery of the Customer’s signed Order to the Company, either electronically to the Company’s e-mail address or in person at the Company’s premises. The Customer is bound by the Order at that moment.

2.12. The Company will send the Customer an advance invoice with the Order.

2.13. By sending the signed Order, the Customer also confirms that he has read these GTC and agrees with their content.

3. Order cancellation

3.1. The Customer is entitled to cancel the Order without giving a reason under the conditions set out in this article.

3.2. The Customer is entitled to cancel the Order for a Tarpaulin Hall that is in stock, without giving a reason, until the Tarpaulin Hall is handed over for transport, regardless of whether the transport is provided by the Customer or the Company.

3.3. The Customer is entitled to cancel the Order for a Tarpaulin Hall manufactured to order without giving a reason up to the moment of its delivery for transport. In such case, the Customer is obliged to reimburse the Company for the actual costs incurred, which the Company has already paid in connection with the production or procurement of the Tarpaulin Hall.

3.4. The Company is entitled to set off the claim for payment of the costs actually incurred against the advance payment. If the amount of the advance payment exceeds the amount of the costs, the Company will refund the difference to the Customer.

4. Place and time of delivery of the tarpaulin hall

4.1. The place of delivery of the Tarpaulin Hall is always specified in the Order.

4.2. The place of delivery is either:

the operation of the Company; or
the place of delivery specified by the Customer in the request for a quote and confirmed in the Order.

4.3. In the event of a discrepancy between the place of delivery specified in the request for a quote and the place of delivery specified in the Order, the place of delivery specified in the Order shall prevail.

4.4. The Company undertakes to deliver the Tarpaulin Hall in the event of the conclusion of the Purchase Agreement or to deliver and install the Tarpaulin Hall in the event of the conclusion of the Work Contract within the period specified in the Order (hereinafter referred to as the ” Delivery Period “).

4.5. The condition for the delivery of the Tarpaulin Hall or the delivery and installation of the Tarpaulin Hall is the timely payment of the advance invoice within the due date. The Delivery Period begins from the payment of the advance invoice. If the advance invoice is not paid within the due date, the Company is entitled to appropriately extend the Delivery Period without being in default.

4.6. The Company will notify the Customer of the specific delivery or installation date of the Tarpaulin Hall at least 1 day in advance.

4.7. The Parties agree that the delivery of the Tarpaulin Hall under the Purchase Agreement, as well as the delivery and installation of the Tarpaulin Hall under the Work Contract, shall be deemed to be timely if the Tarpaulin Hall is delivered or constructed within the Delivery Period.

4.8. At the moment of taking over the Tarpaulin Hall by the Customer, the risk of accidental destruction, damage or loss of the Tarpaulin Hall passes to the Customer.

4.9. If the Customer does not take over the Tarpaulin Hall within 14 days from the date of delivery of the Company’s written request for its takeover, the Company is entitled to charge storage fees in the amount of 0.05% of the price of the Tarpaulin Hall for each day of storage, including any commenced day.

4.10. The Company is entitled to continue to use the tarpaulin hall, which the Customer does not take over within 5 days from the date of delivery of the Company’s repeated written request, at its own discretion, in particular to sell it to a third party. This provision does not affect the Company’s right to assert a claim against the Customer for storage fees pursuant to point 4.9 of these GTC.

4.11. A delivery note is attached to each delivered Tarpaulin Hall. The invoice is sent to the Customer electronically to the e-mail address specified in the Order.

4.12. Delivery of the Tarpaulin Hall abroad is handled individually and in such cases the Company reserves the right to request payment of the total price of the Order in advance.

5. Transport provisions

5.1. The Company undertakes to ensure the transport of the Tarpaulin Hall to the place of delivery specified in the Order, unless it is expressly agreed in the Order that the Customer will arrange the transport himself. The Company is entitled to ensure the transport using its own capacities or through a contracted carrier.

5.2. The Customer is obliged, at his own expense and responsibility, to ensure that the place of delivery is properly and unrestrictedly accessible and technically capable of allowing the entry, movement and parking of the Company’s or the contracted carrier’s vehicles ensuring the delivery of the Tarpaulin Hall on the agreed date.

5.3. If the Customer fails to ensure proper takeover of the Tarpaulin Hall on the agreed date, the Company is entitled to demand compensation for costs associated with futile delivery, repeated transport or storage in accordance with Article 4.9 of these GTC.

5.4. Any delay in delivery caused by circumstances on the part of the Customer or force majeure shall not be considered a breach of the Company’s obligations.

6. Provisions of the work contract

6.1. The Company undertakes to assemble the Tarpaulin Hall if the Customer has chosen to conclude a Contract for Work in the Order.

6.2. By concluding the Contract for Work, the Customer undertakes to properly prepare the base intended for its anchoring, in accordance with the conditions set out in this article, in his own name, at his own expense and under his own responsibility, before assembling the Tarpaulin Hall.

6.3. Unless the decision on the construction plan for the Sail Hall (if required) provides otherwise, the following applies:

6.3.1. the maximum permissible deviation of the anchoring surface is up to 1% in the slope of the plane;

6.3.2. anchoring to the asphalt surface is only possible provided that the thickness of the asphalt layer is at least 18 cm;

6.3.3. anchoring to a concrete surface is only possible provided that the thickness of the concrete layer is at least 20 cm;

6.3.4. anchoring directly into the ground is only possible if the soil profile consists of homogeneous soil;

6.3.5. The Company does not recommend anchoring into sandy or other inhomogeneous soil profiles, but it is possible provided that concrete footings are built.

6.4. The use of chemical or steel anchors in solid surfaces, especially in asphalt, concrete or similar materials, is possible exclusively in accordance with the technical instructions and recommendations of the manufacturer of the relevant anchors.

6.5. The Customer is responsible for ensuring that the base for anchoring the Tarpaulin Hall meets all technical, static and safety requirements. The Company is not liable for defects, damage or reduced functionality of the Tarpaulin Hall to the extent that they arise in a causal connection with an inappropriately prepared base or failure to comply with the anchoring conditions by the Customer.

6.6. If the base for anchoring the Tarpaulin Hall does not meet the requirements of this article, the Company is entitled to refuse to carry out the installation or interrupt it, without prejudice to the Company’s right to payment of the costs incurred.

6.7. The Company is entitled to request the Customer to demonstrate compliance with the conditions of readiness of the base for the installation of the Tarpaulin Hall pursuant to Article 6.3 of these GTC. The Customer is obliged to demonstrate compliance with these conditions without undue delay after the Company receives the request, but no later than 2 days before the agreed date of installation of the Tarpaulin Hall.

6.8. The Customer acknowledges that the Tarpaulin Hall is not waterproof in the areas where it comes into contact with the substrate and that the Company is not responsible for the physical phenomenon of condensation or for the penetration of water into the Tarpaulin Hall in the space between the lower edge of the hall cladding and the substrate.

6.9. The Company reserves the right to make reasonable deviations in the design of the Plachtova Hall, as long as these do not have a significant impact on its functionality or appearance.

6.10. The Customer acknowledges that in relation to the Tarpaulin Hall he acts exclusively in the capacity of the builder. The Customer undertakes to ensure, at his own risk, the fulfillment of all obligations arising from generally binding legal regulations, in particular from Act No. 25/2025 Coll. on the Building Code and on amendments and supplements to certain acts, in relation to the Tarpaulin Hall towards the relevant building authority and other public authorities, no later than the date of installation of the Tarpaulin Hall.

6.11. The Company, as the contractor of the Tarpaulin Hall, is not responsible for the permitting process, assessment of need, or for ensuring the issuance of a decision on the construction plan for the Tarpaulin Hall (hereinafter referred to as the ” Construction Plan “) or any other decision of the relevant building authority in relation to the Tarpaulin Hall. The Customer, as the builder, is solely responsible for fulfilling the obligations related to the issuance of the Construction Plan.

6.12. The Customer is obliged to submit a valid Construction Plan to the Company no later than the day of installation of the Tarpaulin Hall. In the event of a breach of this obligation, the Company is entitled to refuse to carry out the installation or to interrupt it, without prejudice to the Company’s right to payment of the costs incurred.

7. Price and payment terms

7.1. The Customer undertakes to pay the Company the Purchase Price or the Price of the Work, depending on whether a Purchase Agreement or a Work Agreement has been concluded, in the amount and under the conditions specified in the Order.

7.2. The Purchase Price and the Price of the Work do not include the costs of modifying or constructing the base for anchoring the Tarpaulin Hall, the construction of engineering networks, or the costs of securing the Building Plan or other decisions of the relevant public authorities, unless expressly agreed otherwise between the contracting parties.

7.3. The ownership of the Tarpaulin Hall shall be transferred to the Customer only upon full payment of 100% of the Purchase Price or the Price of the Work, including VAT. Until this moment, the Tarpaulin Hall shall remain the property of the Company.

7.4. The Purchase Price and the Price of the Work include the price of transporting the Tarpaulin Hall to the place of delivery, including its unloading, unless expressly agreed otherwise in the Order.

7.5. The Price of the Work includes all assembly work related to the assembly of the Tarpaulin Hall, as well as materials and components necessary for the proper implementation of the Work Contract. The Price of the Work does not include masonry work or electrical installation work, which the Company does not provide.

7.6. The Customer is obliged to pay the Purchase Price or the Price of the Work in the manner and within the time limits specified in this article, depending on whether it is a Tarpaulin Hall in stock or a Tarpaulin Hall made to order.

7.7. The Customer is obliged to pay the Purchase Price or the Price of the Work, except for the case specified in Article 7.8 of these GTC, as follows:

7.7.1. 40% of the total price within 7 days from the date of conclusion of the relevant contract, based on the advance invoice issued by the Company;

7.7.2. 40% of the total price no later than 14 days before the announced date of delivery or construction of the Tarpaulin Hall, based on a partial invoice issued by the Company;

7.7.3. 20% of the total price after delivery or installation of the Tarpaulin Hall, based on the invoice issued by the Company, due 7 days from the date of its issue.

7.8. If the subject of the Purchase Agreement is a Tarpaulin Hall in stock, the Customer is obliged to pay the Purchase Price in full in advance, based on a payment request in the form of an invoice or advance invoice issued by the Company. The condition for delivery of the Tarpaulin Hall in stock is full payment of the price within the due date specified in the invoice.

7.9. The customer is entitled to pay the advance invoice or settlement invoice in the following manner:

in cash, however, up to the amount specified in Act No. 394/2012 Coll. on the restriction of cash payments, as amended; or
by bank transfer to the Company’s bank account specified in the invoice.

7.10. In the event of delivery of any Tarpaulin Hall abroad, the Company is entitled to demand payment of the entire agreed price in the Order in advance.

7.11. The Customer expressly agrees to the sending of invoices to his/her e-mail address specified in the Order.

8. Handover and takeover of the tarpaulin hall

8.1. The Company undertakes to properly and timely deliver the Tarpaulin Hall to the Customer and the Customer undertakes to take over the Tarpaulin Hall in accordance with these GTC.

8.2. The timely handover of the Tarpaulin Hall or its assembly is considered to be the handover of the Tarpaulin Hall or the assembly carried out within the Delivery Period.

8.3. Proper handover of the Tarpaulin Hall is considered to be its handover at the agreed delivery location, in the agreed quantity and quality, without defects, together with all documents specified in Article 2.5 of these GTC.

8.4. The customer is obliged to carry out a proper inspection of the Tarpaulin Hall upon taking over it.

8.5. The delivery period shall be extended accordingly in the event of force majeure circumstances that prevent or objectively prevent the Company from properly or timely delivering or assembling the Tarpaulin Hall. Force majeure circumstances shall include, in particular, delays in the delivery of Tarpaulin Hall components by suppliers, adverse climatic or weather conditions, extraordinary operational or logistical circumstances, as well as other circumstances that could not have been foreseen or prevented at the time of conclusion of the contract. In such a case, the delivery period shall be extended by the duration of the force majeure circumstances. The Company is obliged to inform the Customer of the new expected Delivery Period without undue delay.

8.6. If, due to force majeure, the Company’s performance becomes permanently impossible, the contracting parties are entitled to withdraw from the Purchase Agreement or the Work Contract. In such case, they are obliged to return to each other the performance already received without undue delay to the extent permitted by generally binding legal regulations and taking into account the nature of the performance provided.

8.7. The Company is obliged to inform the Customer of all circumstances of which it becomes aware and which may prevent or otherwise complicate the proper and timely delivery or installation of the Tarpaulin Hall, without undue delay.

8.8. Unless the contracting parties agree otherwise, the handover and acceptance of the Tarpaulin Hall is usually confirmed by a delivery note or a handover and acceptance protocol (hereinafter referred to as the ” Acceptance Protocol “). In the case of a Purchase Agreement, the confirmation of receipt of the shipment from the carrier or the delivery note is also considered to be confirmation of the handover and acceptance of the Tarpaulin Hall. In the case of a Contract for Work, the Acceptance Protocol is usually confirmed after the completion of the assembly.

8.9. The acceptance protocol or delivery note serves primarily as evidence of the date and place of handover and acceptance and of any clearly visible defects discovered upon acceptance. This does not affect the Customer’s rights from liability for defects or other rights under generally binding legal regulations.

8.10. If the Customer refuses to sign the Acceptance Protocol, refuses to take over the Tarpaulin Hall or fails to appear on the agreed handover date without an excuse, the Company is entitled to make a unilateral record of this fact. Such a record serves as evidence of an attempted handover and does not prejudice the Customer’s rights from liability for defects or rights under the Consumer Protection Act.

8.11. If the Customer states defects, shortcomings or other deficiencies in the Acceptance Protocol (or in another acceptance document, if the Acceptance Protocol is not prepared) and describes the manner in which they manifest themselves, this is considered a proper exercise of rights arising from liability for defects and the Company will proceed in accordance with the relevant provisions of these GTC and generally binding legal regulations.

8.12. The risk of accidental destruction, damage or loss of the Tarpaulin Hall passes to the Customer at the moment of its acceptance. Acceptance is considered to be, in particular, (i) the signing of the Acceptance Protocol, (ii) the signing of the delivery note, or (iii) confirmation of acceptance of the shipment from the carrier. The provisions of point 8.10 are not affected by this.

9. Withdrawal from contracts

9.1. The Company and the Customer are entitled to withdraw from the Purchase Agreement or the Contract for Work for the reasons stated in this article or in other provisions of these GTC, as well as for legal reasons for withdrawal under generally binding legal regulations.

Withdrawal from the contract without giving a reason

9.2. In the event of a Purchase Agreement concluded remotely (i.e. via means of distance communication without the Company’s simultaneous physical presence), the subject of which is a Tarpaulin Hall available in stock, the Customer is entitled to withdraw from the Purchase Agreement without giving any reason in accordance with the provisions of Section 19 et seq. of the Consumer Protection Act, within 14 days from the date of taking over the Tarpaulin Hall (hereinafter referred to as the ” Withdrawal Period “). The Customer is entitled to withdraw from the Purchase Agreement even before the Withdrawal Period begins.

9.3. The Customer is not entitled to withdraw from:

9.3.1. A purchase contract concluded remotely without stating the reason, if the subject of the purchase contract is a tarpaulin manufactured to order according to the Customer’s special requirements or specifications, as it is a good to which the consumer’s statutory right of withdrawal does not apply;

9.3.2. Contracts for works concluded remotely without stating a reason, since the subject of performance is the construction of a building to which the consumer’s legal right to withdraw from the contract does not apply.

9.4. The Customer may withdraw from the Purchase Agreement pursuant to Article 9.2 of these GTC by sending an e-mail to the e-mail address hagro@hagroshelters.com , by telephone at the telephone number listed on the Website or via the withdrawal form listed on the Website.

9.5. The withdrawal period is deemed to have been met if the withdrawal from the Purchase Agreement was sent to the Company no later than the last day of the Withdrawal Period.

9.6. The Customer who has withdrawn from the Purchase Agreement pursuant to Article 9.2 of these GTC is obliged to return the Tarpaulin Hall or hand it over to the Company or to a person designated by the Company to take it over no later than 14 days from the date of withdrawal from the Purchase Agreement. The Customer acknowledges that in such a case he shall bear the costs of returning the Tarpaulin Hall to the Company in full.

9.7. The Customer is responsible for any reduction in the value of the Tarpaulin Hall resulting from handling the Tarpaulin Hall that goes beyond the handling necessary to determine its properties and functionality.

9.8. The Company is obliged to refund to the Customer all payments received from him on the basis of or in connection with the Purchase Agreement, no later than 14 days from the date of receipt of the notice of withdrawal from the Purchase Agreement. However, the Company is not obliged to refund to the Customer these payments before the Tarpaulin Hall is delivered back to it or until the Customer provides proof of sending the Tarpaulin Hall back to the Company.

Withdrawal from the contract

9.9. If the Customer fails to pay the Purchase Price or the Price of the Work properly and within the due date, this breach of the Customer’s obligation shall be considered a material breach of the Purchase Agreement or the Work Agreement, which entitles the Company to withdraw from the relevant agreement.

9.10. If the Company fails to deliver the Tarpaulin Hall or to assemble the Tarpaulin Hall within an additional reasonable period of time for performance, which the Customer has provided to it by written notice after the expiry of the Delivery Period and which may not be shorter than 15 calendar days, the Customer shall have the right to withdraw from the relevant contract and demand a refund of the payments made. The Customer shall not have the right to withdraw if the Company’s delay is caused by force majeure or other circumstances in which the Delivery Period is reasonably extended pursuant to Article 8 of these GTC.

9.11. If the Contract for Work is withdrawn for reasons attributable to the Company, the Company is entitled to dismantle the Tarpaulin Hall and transport it back to its premises and to charge the Customer for the costs reasonably incurred for dismantling and transport. For this purpose, by concluding the Contract for Work, the Customer grants irrevocable consent to enter the place of delivery and perform all actions necessary for dismantling and transporting the Tarpaulin Hall or its parts.

9.12. The authorized contracting party is obliged to exercise the right to withdraw from the contract in writing.

9.13. Upon withdrawal from the relevant contract, the Company and the Customer are obliged to return everything they provided to each other before withdrawal, unless otherwise agreed in writing. The Company is not obliged to return the payments received before the Tarpaulin Hall is returned to it or until the Customer proves that it has been sent back, whichever comes first.

9.14. The Customer is obliged to return the Tarpaulin Hall to the Company no later than 14 days from the effective date of withdrawal from the Purchase Agreement, unless the Company announces that it will arrange for its collection itself or through a third party.

9.15. The Customer is responsible for any reduction in the value of the Tarpaulin Hall resulting from handling it beyond the scope necessary to determine its properties, functionality and character.

10. Warranty, warranty conditions and liability for defects

10.1. The Company is responsible for ensuring that the Tarpaulin Hall has the agreed properties specified in these GTC at the time of its delivery to the Customer and during the warranty period and is suitable for use according to its nature and purpose.

10.2. Unless otherwise agreed in writing, the warranty period for the Tarpaulin Hall under the Purchase Agreement is 24 months. The warranty period for the Tarpaulin Hall under the Work Contract is 3 years, unless a longer warranty period is expressly agreed in the Order or in a written agreement between the contracting parties.

10.3. The warranty period begins:

10.3.1. in the case of concluding a Purchase Agreement, from the date of takeover of the Tarpaulin Hall by the Customer, or from the date on which the Customer was obliged to take over the Tarpaulin Hall if he failed to do so;

10.3.2. in the case of concluding a Contract for Work, from the date of signing the Acceptance Protocol, or from the date of drawing up a unilateral Acceptance Protocol by the Company in the event of refusal to accept.

10.4. Upon taking over the Tarpaulin Hall, the Customer is obliged to conduct a proper inspection of it and to state all detected defects in the Acceptance Report in the case of a Contract for Work, or to inform the Company about them in writing without undue delay in the case of a Purchase Contract.

10.5. The Company is not liable for defects in the Tarpaulin Hall that arose mainly as a result of:

incorrect, unprofessional or negligent use;
mechanical damage;
overloading of the structure;
improperly prepared substrate or anchoring;
interventions or modifications made by the Customer or a third party without the consent of the Company;
force majeure or extraordinary weather conditions.

10.6. The Customer acknowledges and expressly agrees that the maximum permissible load-bearing capacity of the Tarpaulin Hall roof when loaded with snow corresponds to a snow layer with a maximum height of 10 cm. The Customer is obliged to ensure the removal of snow from the Tarpaulin Hall roof without undue delay if the height of the snow layer reaches or threatens to reach this limit. The Company is not liable for any defects, damage, deformation or collapse of the Tarpaulin Hall that arise as a result of:

10.6.1. exceeding the maximum permissible height of the snow layer; or

10.6.2. failure of the Customer to fulfill his obligation to remove snow from the roof.

10.7. The tarpaulin hall is not waterproof in places of contact with the ground. The company is not responsible for:

moisture condensation,
water penetration between the lower edge of the cladding and the substrate,
water penetration caused by the properties of the substrate provided by the Customer.

10.8. Insignificant dimensional or appearance deviations resulting from production and technological tolerances are not considered defects.

10.9. The warranty does not apply to damage caused by normal wear and tear, nor to parts of the Tarpaulin Hall that are naturally exposed to increased stress.

10.10. The Customer may exercise rights under liability for defects only if he/she has reported the defect within two months from the date on which he/she discovered the defect or could have discovered it with reasonable care, but no later than the expiry of the warranty period. The Customer may file a complaint at any of the Company’s establishments or by e-mail at hagro@hagroshelters.com , but no later than the expiry of the warranty period (or liability for defects).

10.11. In the notification of the complaint, the Customer is obliged to state in particular:

Order identification,
an accurate and complete description of the defect, including its manifestations,
Photo documentation of the defect or other relevant documentation, if possible given the nature of the defect.

10.12. Depending on the delivery of the notification of the defect, the Company will confirm its delivery to the Customer via email or in writing. Confirmation of delivery of the notification does not constitute recognition of the validity of the complaint. The Company will indicate in the confirmation of the defect the period within which the defect will be removed. The period notified in accordance with the previous sentence may not be longer than 30 days from the date of the defect, unless a longer period is justified by an objective reason beyond the Company’s control.

10.13. The Company shall assess the validity of the complaint and inform the Customer of the result of its assessment, as a rule, within 30 days from the date of delivery of the duly submitted complaint. If a technical, professional or other specialized assessment is necessary to assess the complaint, the Company is entitled to extend this period accordingly, of which it shall inform the Customer.

10.14. If the Company is responsible for a defect in the Tarpaulin Hall, the Customer has the right to have the defect removed by repair or replacement, the right to an appropriate discount on the Purchase Price or the Price of the Work, or the right to withdraw from the Purchase Contract or the Work Contract.

10.15. The Customer has the right to choose to have the defect removed by replacing the Tarpaulin Hall or by repairing it. The Customer may not choose a method of removing the defect that is not possible or that would cause the Company disproportionate costs compared to the second method of removing the defect, taking into account all the circumstances, in particular the value that the Tarpaulin Hall would have without the defect, the severity of the defect and whether the second method of removing the defect would cause the Customer significant difficulties.

10.16. The Company may refuse to remove a defect if repair or replacement is not possible or would require unreasonable costs taking into account all the circumstances.

10.17. The Company shall repair or replace the Tarpaulin Hall within a reasonable time after the Customer has reported the defect, free of charge, at its own expense and without causing significant inconvenience to the Customer, taking into account the nature of the Tarpaulin Hall and the purpose for which the Customer requested the Tarpaulin Hall.

10.18. The Customer has the right to a reasonable discount on the Purchase Price or the Price of the Work or may withdraw from the Purchase Agreement or the Work Agreement without providing an additional reasonable period of time, if

10.18.1. The Company did not repair or replace the Tarpaulin Hall;

10.18.2. The Company refused to remove the defect;

10.18.3. The tarpaulin hall has the same defect despite its repair or replacement;

10.18.4. the defect is of such a serious nature that it justifies an immediate discount on the Purchase Price or the Price of the Work or withdrawal from the Purchase Agreement or the Work Agreement; or

10.18.5. The Company has declared or it is clear from the circumstances that it will not remedy the defect within a reasonable time or without causing serious inconvenience to the Customer.

10.19. If a reasonable discount is provided from the Purchase Price or the Price of the Work, its amount corresponds to the difference between the value of the defective performance and the value of the perfect performance at the time of delivery, while the reasonableness of the discount is assessed objectively, taking into account the nature and extent of the defect.

10.20. The Customer may not withdraw from the Purchase Agreement or the Contract for Work pursuant to Article 10.18 of these GTC if the Customer contributed to the occurrence of the defect or if the defect is negligible. The burden of proof that the Customer contributed to the occurrence of the defect and that the defect is negligible shall be borne by the Company.

10.21. After withdrawing from the Purchase Agreement or the Contract for Work, the Customer shall return the Tarpaulin Hall to the Company at its expense.

10.22. After withdrawing from the Purchase Agreement or the Contract for Work, the Company shall return the Purchase Price or the Price of the Work to the Customer no later than 14 days from the date of return of the Tarpaulin Hall to the Company or upon proof that the Customer sent the Tarpaulin Hall to the Company, whichever occurs first.

10.23. The Customer has the right to compensation for the costs reasonably incurred in connection with the detection of a defect for which the Company is responsible and the exercise of rights arising from liability for the defect. The Customer is obliged to exercise this right with the Company no later than two months after the defect has been eliminated, the discount has been paid or the Purchase Price or the Price of the Work has been returned after withdrawal from the contract, otherwise the right shall lapse.

10.24. If the Company does not acknowledge its liability for defects in the Tarpaulin Hall, it will inform the Customer in writing.

11. Further information

11.1. If the Customer is not satisfied with the manner in which his complaint was handled, or believes that the Company has violated his rights, he has the right to contact the Company with a request for redress. If the Company responds negatively to this request or does not respond to it within 30 days of its receipt, the Customer has the right to submit a proposal to initiate alternative dispute resolution pursuant to Section 11 et seq. of Act No. 391/2015 Coll. on Alternative Dispute Resolution, as amended. The competent body for alternative dispute resolution is the Slovak Trade Inspection ( https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi ). The Customer is also entitled to use the alternative dispute resolution platform established by the European Commission, available at http://ec.europa.eu/consumers/odr/ or at https://esc-sr.sk/ .

11.2. The supervisory authority for compliance with the Company’s obligations is the Slovak Trade Inspection, SOI Inspectorate for the Žilina Region, with its registered office at Predmestská 71, PO BOX B-89, 011 79 Žilina 1, Supervision Department, e-mail: podnety@soi.sk.

12. Final provisions

12.1. The contractual relationship between the Company and the Customer is governed solely by the Order and these GTC. Any prior agreements, negotiations, offers, statements or assurances (including advertising and marketing claims) have no legal effect unless expressly stated in the Order.

12.2. The Company is entitled to amend or supplement these GTC, in particular as a result of changes in the Company’s business model, legislative changes or other objective circumstances that require their adjustment. The Customer will be informed of any changes to the GTC electronically by publishing them on the Company’s Website no later than 14 days before they come into effect. The changes to the GTC do not affect the rights and obligations arising from Purchase Contracts or Contracts for Work concluded before the new version of the GTC came into effect. The version of the GTC effective at the time of their conclusion will continue to apply to these contractual relationships.

12.3. Legal relations between the Company and the Customer are governed by the law of the Slovak Republic, in particular the relevant provisions of the Civil Code and the Consumer Protection Act.

12.4. If any provision of these GTC becomes or proves to be invalid, ineffective or unenforceable, this shall not affect the validity, effectiveness or enforceability of the remaining provisions. The Company and the Customer undertake to strive in good faith to replace such a provision with a provision whose economic and legal purpose will correspond as closely as possible to the original provision. Until its replacement, the remaining provisions of these GTC or, if this is not possible, the relevant provisions of the legal regulations of the Slovak Republic that most closely resemble the replaced provision in their meaning and purpose shall apply.

12.5. All disputes arising from or in connection with the contractual relationship between the Company and the Customer, which cannot be resolved amicably, will be decided exclusively by the general courts of the Slovak Republic in accordance with the legal regulations applicable in the territory of the Slovak Republic.

12.6. These GTC enter into force and effect on 20.2.2026 .