General terms and conditions – entrepreneurs

1. Introductory provisions

1.1. These general terms and conditions (hereinafter referred to as ” GTC “) of the company HAGRO ORAVA sro , with its registered office at Párnica 297, Párnica 026 01, Company ID: 53 817 362, registered in the Commercial Register of the District Court Žilina, section: Sro, file no. 77362/L (hereinafter referred to as ” Company “) govern the rights and obligations of the Company and each legal entity or natural person – entrepreneur (hereinafter referred to as ” Customer “) with whom the Company has concluded:

1.1.1. a purchase agreement, the subject of which is the sale and delivery of the Tarpaulin Hall (hereinafter referred to as the ” Purchase Agreement “) specified in the order without assembly (hereinafter referred to as the ” Order “); or

1.1.2. a contract for work, the subject of which is the delivery and installation of a tarpaulin hall (hereinafter referred to as the ” Contract for Work “).

1.2. These GTC apply to every Purchase Agreement and Contract for Work concluded remotely as well as at the Company’s premises. These GTC do not apply to the legal relations between the Company and the Customer, who is a consumer.

1.3. If the Customer is not interested in the installation of the tarpaulin hall, he concludes a Purchase Agreement with the Company. If the Customer is interested in the delivery and installation of the tarpaulin hall, he concludes a Work Agreement with the Company.

2. Subject matter of contracts and method of concluding contracts

2.1. The subject of the Purchase Agreement is the Company’s obligation to deliver to the Customer the tarpaulin hall specified in the binding Order (hereinafter referred to as the ” Tarpaulin Hall “) and to transfer to the Customer the ownership right to the Tarpaulin Hall, and the Customer’s obligation to take over the Tarpaulin Hall and pay the Company the purchase price specified in the Order (hereinafter referred to as the ” Purchase Price “).

2.2. The tarpaulin halls offered by the Company may be manufactured to order or may be standard models available from stock. The Customer acknowledges that, depending on whether it is a tarpaulin hall to order or a tarpaulin hall from stock, different conditions, rights and obligations of the contracting parties apply to the contractual relationship, in particular with regard to the conditions for cancelling the Order, termination fees, payment terms, delivery times and other related provisions of these GTC.

2.3. The sail hall consists of:

steel structure with galvanized surface treatment;
PVC tarpaulins according to the selected weight and color;
connecting and tensioning material; and
anchoring system according to the type of anchoring surface selected.

2.4. PVC tarpaulins are supplied in various weights and colours. The weight deviation may be approximately ± 5%, while the colours may show minor colour variations within the production tolerances.

2.5. The delivery of the Tarpaulin Hall includes:

assembly manual, which specifies the technical data of the Tarpaulin Hall;
operating instructions; and
manual for operating the hand winch (if the winch is part of the Tarpaulin Hall’s equipment). The Tarpaulin Hall does not include electrical or plumbing.

2.6. The Company undertakes, within the framework of the Purchase Agreement, to deliver the Tarpaulin Hall to the Customer at the delivery location specified in the Order.

2.7. The subject of the Contract for Work is the Company’s obligation to deliver the Tarpaulin Hall to the Customer and to perform its assembly and the Customer’s obligation to pay the Company the price for the delivery and installation of the Tarpaulin Hall (hereinafter referred to as the ” Price of Work “) under the conditions agreed in these GTC.

2.8. The customer can request a price quote for the Tarpaulin Hall in the following ways:

2.8.1. through the configurator available on the website www.hagro.sk (hereinafter referred to as the ” Website “);

2.8.2. by phone at + 421 904 834 021;

2.8.3. by electronic mail to the e-mail address hagro@hagroshelters.com ;

2.8.4. in person at the Company’s premises.

2.9. When creating a request for a quote in any way, the Customer is obliged to provide the following data:

name, surname or business name;
address, place of business or registered office;
ID number, VAT ID number in case of VAT payer,
the email address to which the Company will send the price quote and subsequently the invoice;
type, dimensions and color of the Tarpaulin Hall;
place of delivery;
the required delivery date of the Tarpaulin Hall;
telephone number (optional); and
information about whether the Customer is also interested in the installation of a Tarpaulin Hall.

2.10. The Company will prepare the Order without undue delay, but no later than 3 business days from the date of provision of all data specified in Article 2.9 of these GTC and send it to the Customer to his e-mail address.

2.11. The Purchase Agreement or Contract for Work is validly concluded upon delivery of the Customer’s signed Order to the Company, either electronically to the Company’s e-mail address or in person at the Company’s premises. The Customer is bound by the Order at that moment.

2.12. The Company will send the Customer an advance invoice with the Order.

2.13. By sending the signed Order, the Customer also confirms that he has read these GTC and agrees with their content.

3. Order cancellation and severance pay

3.1. The Customer is entitled to cancel the Order without giving a reason under the conditions set out in this article.

3.2. The Customer is entitled to cancel the Order for a Tarpaulin Hall that is in stock, without giving a reason, until the Tarpaulin Hall is handed over for transport, regardless of whether the transport is provided by the Customer or the Company.

3.3. The Customer is entitled to cancel the Order for a Custom-Made Tarpaulin Hall without giving a reason until the moment of its delivery for transport. In such case, the Customer is obliged to pay the Company a termination fee in the amount of 30% of the Purchase Price or the Price of the Work excluding VAT. Payment of the termination fee is a condition for the cancellation of the Order to be effective.

3.4. The Company is entitled to set off the claim for payment of the severance pay against the paid deposit. If the amount of the paid deposit exceeds the amount of the severance pay, the Company will refund the difference to the Customer.

4. Place and time of delivery of the tarpaulin hall

4.1. The place of delivery of the Tarpaulin Hall is always specified in the Order.

4.2. The place of delivery is either:

the operation of the Company; or
the place of delivery specified by the Customer in the request for a quote and confirmed in the Order.

4.3. In the event of a discrepancy between the place of delivery specified in the request for a quote and the place of delivery specified in the Order, the place of delivery specified in the Order shall prevail.

4.4. The Company undertakes to deliver the Tarpaulin Hall in the event of the conclusion of the Purchase Agreement or to deliver and install the Tarpaulin Hall in the event of the conclusion of the Work Contract within the period specified in the Order (hereinafter referred to as the ” Delivery Period “).

4.5. The condition for the delivery of the Tarpaulin Hall or the delivery and installation of the Tarpaulin Hall is the timely payment of the advance invoice within the due date. The Delivery Period begins from the payment of the advance invoice. If the advance invoice is not paid within the due date, the Company is entitled to appropriately extend the Delivery Period without being in default.

4.6. The Company will notify the Customer of the specific delivery or installation date of the Tarpaulin Hall at least 1 day in advance.

4.7. The Parties agree that the delivery of the Tarpaulin Hall under the Purchase Agreement, as well as the delivery and installation of the Tarpaulin Hall under the Work Contract, shall be deemed to be timely if the Tarpaulin Hall is delivered or constructed within the Delivery Period.

4.8. At the moment of taking over the Tarpaulin Hall by the Customer, the risk of accidental destruction, damage or loss of the Tarpaulin Hall passes to the Customer.

4.9. If the Customer does not take over the Tarpaulin Hall within 14 days from the date of delivery of the Company’s written request for its takeover, the Company is entitled to charge storage fees in the amount of 0.05% of the price of the Tarpaulin Hall for each day of storage, including any commenced day.

4.10. The Company is entitled to continue to use the tarpaulin hall, which the Customer does not take over within 5 days from the date of delivery of the Company’s repeated written request, at its own discretion, in particular to sell it to a third party. This provision does not affect the Company’s right to assert a claim against the Customer for storage fees pursuant to point 4.9 of these GTC.

4.11. A delivery note is attached to each delivered Tarpaulin Hall. The invoice is sent to the Customer electronically to the e-mail address specified in the Order.

4.12. Delivery of the Tarpaulin Hall abroad is handled individually and in such cases the Company reserves the right to request payment of the total price of the Order in advance.

5. Transport provisions

5.1. The Company undertakes to ensure the transport of the Tarpaulin Hall to the place of delivery specified in the Order, unless it is expressly agreed in the Order that the Customer will arrange the transport himself. The Company is entitled to ensure the transport using its own capacities or through a contracted carrier.

5.2. The Customer is obliged, at his own expense and responsibility, to ensure that the place of delivery is properly and unrestrictedly accessible and technically capable of allowing the entry, movement and parking of the Company’s or the contracted carrier’s vehicles ensuring the delivery of the Tarpaulin Hall on the agreed date.

5.3. If the Customer fails to ensure proper takeover of the Tarpaulin Hall on the agreed date, the Company is entitled to demand compensation for costs associated with futile delivery, repeated transport or storage in accordance with Article 4.9 of these GTC.

5.4. Any delay in delivery caused by circumstances on the part of the Customer or force majeure shall not be considered a breach of the Company’s obligations.

6. Provisions of the work contract

6.1. The Company undertakes to assemble the Tarpaulin Hall if the Customer has chosen to conclude a Contract for Work in the Order.

6.2. By concluding the Contract for Work, the Customer undertakes to properly prepare the base intended for its anchoring, in accordance with the conditions set out in this article, in his own name, at his own expense and under his own responsibility, before assembling the Tarpaulin Hall.

6.3. Unless the decision on the construction plan for the Sail Hall (if required) provides otherwise, the following applies:

6.3.1. the maximum permissible deviation of the anchoring surface is up to 1% in the slope of the plane;

6.3.2. anchoring to the asphalt surface is only possible provided that the thickness of the asphalt layer is at least 18 cm;

6.3.3. anchoring to a concrete surface is only possible provided that the thickness of the concrete layer is at least 20 cm;

6.3.4. anchoring directly into the ground is only possible if the soil profile consists of homogeneous soil;

6.3.5. The Company does not recommend anchoring into sandy or other inhomogeneous soil profiles, but it is possible provided that concrete footings are built.

6.4. The use of chemical or steel anchors in solid surfaces, especially in asphalt, concrete or similar materials, is possible exclusively in accordance with the technical instructions and recommendations of the manufacturer of the relevant anchors.

6.5. The Customer is responsible for ensuring that the base for anchoring the Tarpaulin Hall meets all technical, static and safety requirements. The Company is not liable for defects, damage or reduced functionality of the Tarpaulin Hall that arise as a result of an improperly prepared base or failure to comply with the anchoring conditions.

6.6. If the base for anchoring the Tarpaulin Hall does not meet the requirements of this article, the Company is entitled to refuse to carry out the installation or interrupt it, without prejudice to the Company’s right to payment of the costs incurred.

6.7. The Company is entitled to request the Customer to demonstrate compliance with the conditions of readiness of the base for the installation of the Tarpaulin Hall pursuant to Article 6.3 of these GTC. The Customer is obliged to demonstrate compliance with these conditions without undue delay after the Company receives the request, but no later than 2 days before the agreed date of installation of the Tarpaulin Hall.

6.8. The Customer acknowledges that the Tarpaulin Hall is not waterproof in the areas where it comes into contact with the substrate and that the Company is not responsible for the physical phenomenon of condensation or for the penetration of water into the Tarpaulin Hall in the space between the lower edge of the hall cladding and the substrate.

6.9. The Company reserves the right to make reasonable deviations in the design of the Plachtova Hall, as long as these do not have a significant impact on its functionality or appearance.

6.10. The Customer acknowledges and expressly declares that in relation to the Tarpaulin Hall he acts exclusively in the capacity of the builder. The Customer undertakes to ensure, at his own risk, the fulfillment of all obligations arising from generally binding legal regulations, in particular from Act No. 25/2025 Coll. on Building Regulations and on Amendments to Certain Acts, in relation to the Tarpaulin Hall towards the relevant building authority and other public authorities, no later than the date of installation of the Tarpaulin Hall.

6.11. The Company, as the contractor of the Tarpaulin Hall, is not responsible for the permitting process, assessment of need, or for ensuring the issuance of a decision on the construction plan for the Tarpaulin Hall (hereinafter referred to as the ” Construction Plan “) or any other decision of the relevant building authority in relation to the Tarpaulin Hall. The Customer, as the builder, is solely responsible for fulfilling the obligations related to the issuance of the Construction Plan.

6.12. The Customer is obliged to submit a valid Construction Plan to the Company no later than the day of installation of the Tarpaulin Hall. In the event of a breach of this obligation, the Company is entitled to refuse to carry out the installation or to interrupt it, without prejudice to the Company’s right to payment of the costs incurred.

6.13. The professional liability of the Company as the contractor of the Tarpaulin Hall is limited to the proper, professional and qualified construction of the Tarpaulin Hall to the extent agreed in the Contract for the Work and does not include liability for the legal assessment of the permitting regime applicable to the Tarpaulin Hall, nor for any consequences arising from the absence of a Building Plan or other permit.

6.14. The Customer expressly acknowledges that the Company is not obliged to notify the Customer of the need to issue a Building Plan or other decision of the building authority and that any liability, sanction, fine or other measure imposed by the building authority in connection with the absence of a Building Plan or other permit shall be borne solely by the Customer.

6.15. The Customer undertakes to fully compensate the Company for any damage, penalty, fine or expense incurred by the Company as a result of the Customer’s failure to comply with the permitting obligations, including failure to submit the Construction Plan.

7. Price and payment terms

7.1. The Customer undertakes to pay the Company the Purchase Price or the Price of the Work, depending on whether a Purchase Agreement or a Work Agreement has been concluded, in the amount and under the conditions specified in the Order.

7.2. The Purchase Price and the Price of the Work do not include the costs of modifying or constructing the base for anchoring the Tarpaulin Hall, the construction of engineering networks, or the costs of securing the Building Plan or other decisions of the relevant public authorities, unless expressly agreed otherwise between the contracting parties.

7.3. The ownership of the Tarpaulin Hall shall be transferred to the Customer only upon full payment of 100% of the Purchase Price or the Price of the Work, including VAT. Until this moment, the Tarpaulin Hall shall remain the property of the Company.

7.4. The Purchase Price and the Price of the Work include the price of transporting the Tarpaulin Hall to the place of delivery, including its unloading, unless expressly agreed otherwise in the Order.

7.5. The Price of the Work includes all assembly work related to the assembly of the Tarpaulin Hall, as well as materials and components necessary for the proper implementation of the Work Contract. The Price of the Work does not include masonry work or electrical installation work, which the Company does not provide.

7.6. The Customer is obliged to pay the Purchase Price or the Price of the Work in the manner and within the time limits specified in this article, depending on whether it is a Tarpaulin Hall in stock or a Tarpaulin Hall made to order.

7.7. The Customer is obliged to pay the Purchase Price or the Price of the Work, except for the case specified in Article 7.8 of these GTC, as follows:

7.7.1. 40% of the total price within 7 days from the date of conclusion of the relevant contract, based on the advance invoice issued by the Company;

7.7.2. 40% of the total price no later than 14 days before the announced date of delivery or construction of the Tarpaulin Hall, based on a partial invoice issued by the Company;

7.7.3. 20% of the total price after delivery or installation of the Tarpaulin Hall, based on the invoice issued by the Company, due 7 days from the date of its issue.

7.8. If the subject of the Purchase Agreement is a Tarpaulin Hall in stock, the Customer is obliged to pay the Purchase Price in full in advance, based on a payment request in the form of an invoice or advance invoice issued by the Company. The condition for delivery of the Tarpaulin Hall in stock is full payment of the price within the due date specified in the invoice.

7.9. The customer is entitled to pay the advance invoice or settlement invoice in the following manner:

7.9.1. in cash, but not more than the amount specified in Act No. 394/2012 Coll. on the restriction of cash payments, as amended; or

7.9.2. by bank transfer to the Company’s bank account specified in the invoice.

7.10. In the event of delivery of any Tarpaulin Hall abroad, the Company is entitled to demand payment of the entire agreed price in the Order in advance.

7.11. The Customer expressly agrees to the sending of invoices to his/her e-mail address specified in the Order.

8. Handover and takeover of the tarpaulin hall

8.1. The Company undertakes to properly and timely deliver the Tarpaulin Hall to the Customer and the Customer undertakes to take over the Tarpaulin Hall in accordance with these GTC.

8.2. The timely handover of the Tarpaulin Hall or its assembly is considered to be the handover of the Tarpaulin Hall or the assembly carried out within the Delivery Period.

8.3. Proper handover of the Tarpaulin Hall is considered to be its handover at the agreed delivery location, in the agreed quantity and quality, without defects, together with all documents specified in Article 2.5 of these GTC.

8.4. The customer is obliged to carry out a proper inspection of the Tarpaulin Hall upon taking over it.

8.5. The delivery period shall be extended accordingly in the event of force majeure circumstances that prevent or objectively prevent the Company from properly or timely delivering or assembling the Tarpaulin Hall. Force majeure circumstances shall include, in particular, delays in the delivery of Tarpaulin Hall components by suppliers, adverse climatic or weather conditions, extraordinary operational or logistical circumstances, as well as other circumstances that could not have been foreseen or prevented at the time of conclusion of the contract. In such a case, the delivery period shall be extended by the duration of the force majeure circumstances. The Company is obliged to inform the Customer of the new expected Delivery Period without undue delay.

8.6. If, due to force majeure, the Company’s performance becomes permanently impossible, the contracting parties are entitled to withdraw from the Purchase Agreement or the Work Contract. In such case, they are obliged to return to each other the performance already received without undue delay to the extent permitted by generally binding legal regulations and taking into account the nature of the performance provided.

8.7. The Company is obliged to inform the Customer of all circumstances of which it becomes aware and which may prevent or otherwise complicate the proper and timely delivery or installation of the Tarpaulin Hall, without undue delay.

8.8. Unless the contracting parties agree otherwise, the handover and acceptance of the Tarpaulin Hall is usually confirmed by a delivery note or a handover and acceptance protocol (hereinafter referred to as the ” Acceptance Protocol “). In the case of a Purchase Agreement, the confirmation of receipt of the shipment from the carrier or the delivery note is also considered to be confirmation of the handover and acceptance of the Tarpaulin Hall. In the case of a Contract for Work, the Acceptance Protocol is usually confirmed after the completion of the assembly.

8.9. The Customer is not entitled to refuse to sign the Acceptance Protocol due to the existence of defects that do not prevent the proper use of the Tarpaulin Hall, and such defects will be recorded in the Acceptance Protocol. If the Customer refuses to sign the Acceptance Protocol without reason, refuses to take over the Tarpaulin Hall or fails to appear on the agreed handover date, the fictitious signing and acceptance of the Tarpaulin Hall by the Customer occurs on the day when the Company allowed the Customer to take over. In such a case, the Company is entitled to draw up an Acceptance Protocol, stating the fact that the Customer refused to take over the Tarpaulin Hall, refused to sign the Acceptance Protocol or failed to appear for the handover. The Acceptance Protocol drawn up in this way has the same legal effects as if it had been signed by both parties.

8.10. If the Customer states defects, shortcomings or other deficiencies in the Acceptance Report and describes how they manifest themselves, it is considered that he/she thereby requests their removal within a reasonable period of time. Unless otherwise agreed, the Company shall ensure the removal of recognized defects, as a rule, within 30 days.

8.11. The risk of accidental destruction, damage or loss of the Tarpaulin Hall passes to the Customer at the moment of its acceptance. Acceptance is considered to be, in particular, (a) the signing of the Acceptance Protocol, (b) the signing of the delivery note, or (c) confirmation of acceptance of the shipment from the carrier.

9. Withdrawal from contracts

9.1. The Company and the Customer are entitled to withdraw from the Purchase Agreement or the Work Agreement solely for the reasons stated in this article or in other provisions of these GTC. Other legal reasons for withdrawal are excluded to the extent permitted by generally binding legal regulations.

9.2. If the Customer fails to pay the Purchase Price or the Price of the Work properly and within the due date, this breach of the Customer’s obligation shall be considered a material breach of the Purchase Agreement or the Work Agreement, which entitles the Company to withdraw from the relevant agreement.

9.3. If the Company fails to deliver the Tarpaulin Hall or to assemble the Tarpaulin Hall within an additional reasonable period of time for performance, which the Customer has provided to it by written notice after the expiry of the Delivery Period and which may not be shorter than 15 calendar days, the Customer shall have the right to withdraw from the relevant contract and to demand a refund of the payments made. The Customer shall not have the right to withdraw if the Company’s delay is caused by force majeure or other circumstances in which the Delivery Period is reasonably extended pursuant to Article 8 of these GTC.

9.4. If the Contract for Work is withdrawn for reasons on the Company’s part, the Company is entitled to dismantle the Tarpaulin Hall and transport it back to its premises and to charge the Customer for the costs reasonably incurred for dismantling and transport, up to the amount of the Price of the Work. For this purpose, by concluding the Contract for Work, the Customer grants irrevocable consent to enter the place of delivery and perform all actions necessary for dismantling and transporting the Tarpaulin Hall or its parts.

9.5. The authorized contracting party is obliged to exercise the right to withdraw from the contract in writing.

9.6. Upon withdrawal from the relevant contract, the Company and the Customer are obliged to return everything they provided to each other before withdrawal, unless otherwise agreed in writing. The Company is not obliged to return the payments received before the Tarpaulin Hall is returned to it or until the Customer proves that it has been sent back, whichever comes first.

9.7. The Customer is obliged to return the Tarpaulin Hall to the Company no later than 14 days from the effective date of withdrawal from the Purchase Agreement, unless the Company announces that it will arrange for its takeover itself or through a third party.

9.8. The Customer is responsible for any reduction in the value of the Tarpaulin Hall resulting from handling it beyond the scope necessary to determine its properties, functionality and character.

10. Warranty, warranty conditions and liability for defects

10.1. The Company is responsible for ensuring that the Tarpaulin Hall has the agreed properties at the time of its handover to the Customer and during the warranty period and is suitable for normal use according to its purpose.

10.2. The warranty period for the Tarpaulin Hall is 12 months, unless a longer warranty period is expressly agreed in the Order or in a written agreement between the parties.

10.3. The warranty period begins:

10.3.1. in the case of concluding a Purchase Agreement, from the date of takeover of the Tarpaulin Hall by the Customer, or from the date on which the Customer was obliged to take over the Tarpaulin Hall if he failed to do so;

10.3.2. in the case of concluding a Contract for Work, from the date of signing the Acceptance Protocol, or from the date of drawing up a unilateral Acceptance Protocol by the Company in the event of refusal to accept.

10.4. Upon taking over the Tarpaulin Hall, the Customer is obliged to conduct a proper inspection of it and to state all detected defects in the Acceptance Report in the case of a Contract for Work, or to inform the Company about them in writing without undue delay in the case of a Purchase Contract.

10.5. The Company is not responsible for defects in the Tarpaulin Hall that arose mainly as a result of:

incorrect, unprofessional or negligent use;
mechanical damage;
overloading of the structure;
improperly prepared substrate or anchoring;
interventions or modifications made by the Customer or a third party without the consent of the Company;
force majeure or extraordinary weather conditions.

10.6. The Customer acknowledges and expressly agrees that the maximum permissible load-bearing capacity of the Tarpaulin Hall roof when loaded with snow corresponds to a snow layer with a maximum height of 10 cm. The Customer is obliged to ensure the removal of snow from the Tarpaulin Hall roof without undue delay if the height of the snow layer reaches or threatens to reach this limit. The Company is not liable for any defects, damage, deformation or collapse of the Tarpaulin Hall that arise as a result of:

10.6.1. exceeding the maximum permissible height of the snow layer; or

10.6.2. failure of the Customer to fulfill his obligation to remove snow from the roof.

10.7. The tarpaulin hall is not waterproof in places of contact with the ground. The company is not responsible for:

10.7.1. moisture condensation,

10.7.2. water penetration between the lower edge of the cladding and the substrate,

10.7.3. water penetration caused by the properties of the substrate provided by the Customer.

10.8. Insignificant dimensional or appearance deviations resulting from production and technological tolerances are not considered defects.

10.9. The warranty does not apply to damage caused by normal wear and tear, nor to parts of the Tarpaulin Hall that are naturally exposed to increased stress.

10.10. The Customer is obliged to file a complaint without undue delay after discovering a defect, no later than 5 days from the day on which the defect was discovered or could have been discovered by exercising professional care, at the e-mail address: hagro@hagroshelters.com, but no later than the expiry of the warranty period. In the complaint notification, the Customer is obliged to state in particular:

10.10.1. identification of the Order,

10.10.2. an accurate and complete description of the defect, including its manifestations,

10.10.3. photo documentation of the defect or other relevant documentation, if possible given the nature of the defect.

10.11. After receiving the notification of the defect, the Company will confirm its delivery to the Customer via email within 3 business days. Confirmation of delivery of the notification does not constitute recognition of the validity of the complaint.

10.12. The Company shall assess the validity of the complaint and inform the Customer of the result of its assessment, as a rule, within 30 days from the date of delivery of the duly submitted complaint. If a technical, professional or other specialized assessment is necessary to assess the complaint, the Company is entitled to extend this period accordingly, of which it shall inform the Customer.

10.13. In the event that the complaint is recognized as justified, the Company has the exclusive right to determine the appropriate method of handling the complaint. The Company is entitled, at its own discretion, to handle the complaint in particular in one of the following ways:

10.13.1. elimination of the defect by repair;

10.13.2. delivery of a replacement (flawless) Tarpaulin Hall component or performance of a replacement performance;

10.13.3. providing an appropriate discount from the Purchase Price or the Price of the Work, exclusively in the event that the defect cannot be removed by repair or replacement and at the same time this defect does not prevent the proper use of the Plachtova Hall; or

10.13.4. withdrawal from the Purchase Agreement or the Contract for Work exclusively if the defect cannot be removed by repair or replacement and at the same time it is a defect that significantly prevents the proper use of the Plachtova Hall.

10.14. If a reasonable discount is provided from the Purchase Price or the Price of the Work, its amount corresponds to the difference between the value of the defective performance and the value of the perfect performance at the time of delivery, with the amount of the discount determined by the Company.

10.15. Filing a complaint does not give the Customer the right to withhold payment of the Purchase Price or the Price of the Work or any part thereof.

11. Delivery

11.1. Unless otherwise provided in these GTC, all notifications, declarations, requests, calls, claims, claims and other legal or factual acts related to the contractual relationship between the Company and the Customer (hereinafter referred to as the ” Document “) must be made in writing and delivered in the manner specified in this Article.

11.2. Sending a Document via e-mail, as well as the form of a digital or electronic document in a generally accepted format, is also considered to be in written form.

11.3. A document is deemed to be duly delivered under the following conditions:

11.3.1. in the case of personal delivery, at the moment of its handover to the person authorized to receive the Documents on behalf of the other party, with delivery being proven by a signature on the receipt or a copy of the Document, or by refusal to accept it;

11.3.2. in the case of delivery by a postal company, at the moment of its delivery to the address of the registered office or place of business of the other party entered in the relevant register, while in the case of registered mail, delivery is proven by a signature on the delivery receipt. A mail item that has been refused or returned as undelivered is also considered delivered;

11.3.3. in the case of delivery by electronic mail, at the time of sending to the e-mail addresses listed below, unless a report of non-delivery has been received by the sender:

Company email address: hagro@hagroshelters.com.
Customer’s email address: email specified in the Order.

11.4. The Customer and the Company are obliged to notify each other without undue delay of any change in data essential for the contractual relationship, in particular a change in the business name, registered office, place of business or e-mail address. Failure to comply with this obligation shall be at the expense of the contracting party that did not notify the change.

12. Liability and compensation for damages

12.1. The Company’s liability for damage incurred by the Customer in connection with the contractual relationship established by the Purchase Agreement or the Contract for Work is limited to the extent permitted by generally binding legal regulations, such that the Company is liable exclusively for damage caused intentionally or by gross negligence.

12.2. The Company is not liable for lost profits, indirect or consequential damages.

12.3. The total amount of compensation that the Company is obliged to pay to the Customer in connection with one contract or one Order is limited to the amount corresponding to the price of the performance excluding VAT under the relevant Order, which the Customer has demonstrably paid to the Company.

13. Final provisions

13.1. The contractual relationship between the Company and the Customer is governed solely by the Order and these GTC. Any prior agreements, negotiations, offers, statements or assurances (including advertising and marketing claims) have no legal effect unless expressly stated in the Order.

13.2. The Company is entitled to unilaterally set off any of its monetary claims against the Customer against any monetary claim of the Customer against the Company arising from the Purchase Agreement, Work Contract or other contractual relationship, regardless of their maturity or legal reason.

13.3. The Company is entitled to unilaterally amend or supplement these GTC. Amendments to the GTC shall enter into force on the date of their publication on the Company’s website, unless a later date of effect is specified, and shall apply to all contractual relationships concluded after the date of their entry into force.

13.4. Legal relations between the Company and the Customer that are not expressly regulated by these GTC or an individual contract are governed by the law of the Slovak Republic, in particular the relevant provisions of Act No. 513/1991 Coll. Commercial Code, as amended.

13.5. The UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply to the contractual relationship between the Company and the Customer.

13.6. If any provision of these GTC becomes or proves to be invalid, ineffective or unenforceable, this shall not affect the validity, effectiveness or enforceability of the remaining provisions. The Company and the Customer undertake to strive in good faith to replace such a provision with a provision whose economic and legal purpose will correspond as closely as possible to the original provision. Until its replacement, the remaining provisions of these GTC or, if this is not possible, the relevant provisions of the legal regulations of the Slovak Republic that most closely resemble the replaced provision in their meaning and purpose shall apply.

13.7. All disputes arising from or in connection with the contractual relationship between the Company and the Customer, which cannot be resolved amicably, will be decided exclusively by the general courts of the Slovak Republic in accordance with the legal regulations applicable in the territory of the Slovak Republic.

13.8. These GTC enter into force and effect on 20.2.2026 .